Privacy Policy

This privacy policy sets out how New York Custom Labels uses and protects any information that you give New York Custom Labels when you use this website. New York Custom Labels is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. New York Custom Labels may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Log Files From Your Use of Our Websites and Services:

As is true with most websites and services, we gather certain information automatically and store it in log files. This information includes internet protocol addresses, browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data as well as certain personal information such as user name, user email address and other information that may be included in open textual fields. Our application log files are subject to the same strict data security policies and procedures as apply to the application databases for our Services. We only keep this data as long as needed for internal record keeping and compliance with regulations on Data storage and Protection.

How we use cookies

A cookie is a small file which is placed on your computer's hard drive. By using this website you agree to the use of cookies. The cookie file is automatically downloaded by your web browser and helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and integral into the functioning of this website. The web application can tailor its operations to your needs, by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the website.

Re-marketing Features from Google allow us to target advertisements to visitors of our website. This is done anonymously and is not connected with your account or other personal-identifiable-information. We only use re marketing data for advertising purposes. Google's advertising network includes many websites which feature advertising, which are unconnected to this website. Re-marketing allows us to direct advertisements on these websites to visitors of our website. If you want to opt-out of Google Re-marketing features or other Ad-Words services online, please visit http://www.google.com/settings/ads

The following AdWords features may be in use by this website at any point in time, and by using our website you consent to the following Google services; re marketing, affinity audiences, custom affinity audiences, in-market audiences, similar audiences, demographic and location targeting. You can opt-out of these service by visiting http://www.google.com/settings/ads

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 1760 Glasco Turnpike Woodstock, NY 12498.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
_ga Google Analytic ID allows us to fine tune our user experience. We use this data for internal purposes only, and we promise this data is held private and will never be used to identify you personally, and will never be sold or disclosed to third-parties.
_gat This cookie is from Google Universal Analytics. It's used to throttle the request rate, this limits the collection of data on high traffic sites. It expires after 10 minutes.
frontend Your Unique session ID ensures a good user experience by keeping you logged into your account between visits to our website.
__zlcmid Zopim Id - used for tracking individual sessions during support requests, this is only for the purpose of providing better support.
__zlcprivacy This cookie insures privacy when using the Live-Chat feature of our website, it's value is anonymous (either 0 or 1)
facebook This cookie is used for Analytics relating to our facebook advertising.

Opting out of Google Analytics

If you would like to opt-out of Google Analytics cookies, you can do so by using the following link:

https://tools.google.com/dlpage/gaoptout

Return Policy

Returns will be accepted within 30 days of receiving your order. You are responsible for return shipping if your labels match your Digital Proof. If your labels do not match your Digital Proof we will pay the return shipping and send a call tag. Your refund will be processed within 48 hours or receiving your return. If you have paid by credit card, your refund will be credited back to your card. Paypal orders will receive a paypal refund. Orders paid for by e-check will have their bank account credited.